Why not Samsung Galaxy S i9000 or any other Samsung phone

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I have bought a samsung galaxy s in november from a local vodafone dealer store in Bucharest.
A few days ago the screen lost color depth and the brightness suddenly went up.
I have done a little research and found out that it is from a batch of phones that have problems from fabrication and the front panel with the display must be
replaced in order to work at full capacity again.

Finally they(samsung) informed us that the display needs to be replaced. This means the front panel in totality will be replaced. I hope to get it back in a couple
of days. The way they were handling the phone i am worried if i will get it back in acceptable condition. It has been a really traumatic experience. They informed me
it was a manufacturing defect and there seems to be a batch which might have this issue.

http://www.samsunggalaxysforum.com/samsung-galaxy-s-how-to/galaxy-s-display-has-color-bleeding/
Other examples :
http://www.samsunggalaxysforum.com/samsung-galaxys-general-discussion/galaxy-s-color-problem/
http://forum.xda-developers.com/archive/index.php/t-765569.html
http://forum.whatmobile.net/showthread.php?t=43368
http://forum.xda-developers.com/showthread.php?t=773765
http://forums.whirlpool.net.au/archive/1520586
So i am one of their \lucky\ customers.
I sent it to service and they told me that te warranty is no longer available because i did not have the original samsung  operating system . It is true i have updated the phone with a
rooted version of android 2.3.3 . The display broke down on the original version of Gingerbread for the northern Europe Countries.
I have a master degree in computer science and i kind of know that that DOES NOT have anything to do with the problem i have. I DID not know that if i put another operating system could void the warranty. You should WRITE that with big red font and tell that to every customer that buys your phones.
It is like i buy a laptop with windows 7 and i have a hardware problem , take it into service with a linux operating system and they say the warranty was voided.
I would have understood if i bricked my phone with my new operating system, but given the fact that the phone comes from a line with problems from the assembly line, they have some nerve to treat this situation the way the local romanian samsung center did with me.
They took advantage, and did NOT take responsability for that line of faulty products.

Beware, that i understand that rules are rules, and i would have understood if it were a software problem, or if the software would have been the cause of the display
problem,  but given the fact that this is a production problem, and they know it, or even worse, they did not even check with samsung central, they have treated
this isue with no respect for me and also for their own company.

I will tell you that i was very proud of my phone, and i recommended samsung to everybody, and even begone to be fan of some other type of products samsung products

( monitors, tvs, etc) and took in consideration to buy a lot of products from samsung. Now i can tell you i will NOT recommend it to anybody

(the first thing that will appear on http://www.google.ro on samsung galxy s search will be a page made by me telling people why they SHOULD NOT BUY samsung products, and

the way they deal with the problems their people did not resolve)

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15 Responses to Why not Samsung Galaxy S i9000 or any other Samsung phone

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  11. Paarkhi Parekh says:

    Its not only samsung that voids your warranty but some of other manufacturers also do the same and it was your duty to know about the warranty before flashing the ROM, even the devs write on their thread.

    I don’t support samsung but don’t blame completely on them.

    • i9000galaxy says:

      Hello,

      I understand what you are saying and i agree that in some other casese they would be right. They should not loose their time and money on every bricked phone taken to service. And i understand that i was stupid not to go with the original firmware, but in this case this is a manufacturing defect, and they should have approached this differently.
      Thanks for the feedback.

      • Paarkhi says:

        Yes, it also happened to me with Nokia N8, I know how it feels but I got the replacement as Nokia N8 didn’t had anything customized in my case

  12. xbox modder says:

    Argh, you say you have a master degree in computer science, and STILL you went and installed a different firmware on it and you say you didn’t know it? Bahaha! Everyone knows it, I think you’re lying.

    • i9000galaxy says:

      :)) I admit i acted with rush and by impulse. I had a lot on my mind that day, eventhough what i have done had nothing to do with the hardware (i did not install drivers that would squeeze more processing power out of the phone).
      And as an answer, to your childish remark, they do not teach you that in computer science my friend, you learn more important stuff, than the fact that you have to reinstall the original firmware on a phone 🙂 .

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