Why not Samsung Galaxy S i9000 or any other Samsung phone
May 7, 2011 15 Comments
I have bought a samsung galaxy s in november from a local vodafone dealer store in Bucharest.
A few days ago the screen lost color depth and the brightness suddenly went up.
I have done a little research and found out that it is from a batch of phones that have problems from fabrication and the front panel with the display must be
replaced in order to work at full capacity again.
Finally they(samsung) informed us that the display needs to be replaced. This means the front panel in totality will be replaced. I hope to get it back in a couple
of days. The way they were handling the phone i am worried if i will get it back in acceptable condition. It has been a really traumatic experience. They informed me
it was a manufacturing defect and there seems to be a batch which might have this issue.
Other examples :
So i am one of their \lucky\ customers.
I sent it to service and they told me that te warranty is no longer available because i did not have the original samsung operating system . It is true i have updated the phone with a
rooted version of android 2.3.3 . The display broke down on the original version of Gingerbread for the northern Europe Countries.
I have a master degree in computer science and i kind of know that that DOES NOT have anything to do with the problem i have. I DID not know that if i put another operating system could void the warranty. You should WRITE that with big red font and tell that to every customer that buys your phones.
It is like i buy a laptop with windows 7 and i have a hardware problem , take it into service with a linux operating system and they say the warranty was voided.
I would have understood if i bricked my phone with my new operating system, but given the fact that the phone comes from a line with problems from the assembly line, they have some nerve to treat this situation the way the local romanian samsung center did with me.
They took advantage, and did NOT take responsability for that line of faulty products.
Beware, that i understand that rules are rules, and i would have understood if it were a software problem, or if the software would have been the cause of the display
problem, but given the fact that this is a production problem, and they know it, or even worse, they did not even check with samsung central, they have treated
this isue with no respect for me and also for their own company.
I will tell you that i was very proud of my phone, and i recommended samsung to everybody, and even begone to be fan of some other type of products samsung products
( monitors, tvs, etc) and took in consideration to buy a lot of products from samsung. Now i can tell you i will NOT recommend it to anybody
(the first thing that will appear on http://www.google.ro on samsung galxy s search will be a page made by me telling people why they SHOULD NOT BUY samsung products, and
the way they deal with the problems their people did not resolve)